Refund policy

Return & Refund Policy

Since Aharico sells consumable food products (Sattu, Makhana, and related items), returns are handled carefully to ensure hygiene and safety standards.

Eligibility for Returns
We accept returns/replacements only in the following cases:

  • You received a damaged or defective product
  • You received the wrong item
  • The product was tampered with or the seal was broken upon delivery

Returns must be requested within 48 hours of delivery, with the product unused, in its original packaging, and accompanied by an unboxing photo/video as proof.

Non-Returnable Items
For hygiene and food safety reasons, we do not accept returns on:

  • Opened or used products
  • Products without original packaging/seal
  • Change-of-mind returns

Refund Process
Once your return is approved:

  • Refunds are issued to your original payment method within 5–7 business days
  • For prepaid orders, refunds are processed via the original payment method
  • For COD orders, refunds are issued via bank transfer or store credit (your choice)

How to Request a Return
Email us at support@aharico.com with:

  • Your order ID
  • Photos/video of the damaged/incorrect product
  • Reason for return

Our team will review and respond within 24–48 hours.

Cancellations
Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible, and the standard return policy will apply instead.